Prague: +420 776 047 135 Russia: +7 917 844 71 97 
FAQ

How do I book the car in Prague?

There are several ways of booking car: 1. Call in Prague +420 776 047 135 (Viber, WhatsApp). 2. To call by phone in Russia +7-917-844-71-97 (Viber, WhatsApp, Messenger). 3. Through booking form on our website. 4. Via email info@rentacarincz.com or savraskacompany@gmail.com (send a request indicating vehicle, dates of rental, time and place of delivery car). 5. Skype: savraskacompany. Quick response guaranteed!

Who can take a car?

You can rent a car if you are age 19 years of age and your driving experience is 1 year.

You need to make international driver's licence for car rental in Prague?

No, specifically to issue an international driving permit is not necessary (if You have a tourist visa with duration of stay up to 90 days, enough driving permit, which You use at home).

What documents should I provide to confirm booking of car?

In order to confirm the booking you need to send a scanned page (or simply photograph) of the passport photos, driver's license and registration address in a residence. Also need a contact phone number that you will use on the trip. If you plan on driving the two drivers, then the same documents must be submitted and the second driver. PLEASE NOTE! If you do not confirm the booking with the provision of the above documents within two days, the booking will be cancelled!

How long before travelling it is better to book a car?

If You plan to rent a car in Prague, you will need to book at least a month. Usually we have cars booked in advance. The only way we can guarantee that You'll get the requested vehicle. Maximum term for early pre-booking - 60 days.

What does auto insurance include?

CASCO insurance
Included in the rental price.
The insurance includes:
Damage to the body;
Windshield;
Departure outside the Czech Republic and international insurance Green Card;
Assistance throughout Europe;
Replacing the car in case of its technical failure;
Telephone support in Russian 24/7.
This insurance does not apply to tires and wheels, glass (except windshield), car mirrors, damage to the interior, loss of keys and documents, refueling with another type of fuel, replacement of a car during an accident, car theft.

CASCO + insurance
The cost of 10 euros per day rental.
The insurance includes all CASCO insurance options and additionally:
Replacing the car in an accident;
All windows, car mirrors, tires and wheels.

SuperCASCO insurance
The cost of 15 euros for each day of the rental.
The insurance includes all CASCO + insurance options and additionally:
Damage from theft;
Loss of keys and documents on the car.

Insurance All Inclusive. This insurance includes all additional insurance that we offer (SuperCasco + all additional insurance). The cost of such insurance is 35 euros for each rental day. Franchise (deposit for a car) 0 euro. When buying this insurance, a 10% discount on car rental is valid. This insurance is provided only on request (in the comments to the order, you must write "All Inclusive Insurance without collateral".

Is it possible to rent a car in Prague and return it in another city in Europe?

Yes, that option is available. This is a paid service. To calculate the cost of this service for any city of Europe, do the following: multiply the distance in kilometres from the town in which plan to take the car to Prague for 15 CZK (0.6 Euro). This will be the cost of this service. For example, to return the car in Dresden will cost 150 km x 15 CZK (0,6 Euro) = 2250 CZK (€90).

what is the insurance deductible mean

According to the rules of European insurance companies, basic insurance is provided with a deductible, which is the amount of driver complicity in paying for damage. On the cars of our company, the franchise size is from 200 to 500 euros (depending on the brand of car), i.e. in case of an accident due to the fault of the client, he is obliged to cover the damage caused to the maximum amount, which is determined by the deposit made. If the damage is minor and does not exceed the deductible (scratch, damaged mirror, etc.), then the damage is paid according to the official price list of the service center. You should also pay attention to the fact that the risk of theft is not included in this insurance. In the event of such a case, the tenant is responsible in the amount of 5% of the estimated value of the car. With us you can insure your liability against theft and purchase additional insurance that will reduce the risk of your financial liability.

What do I have to pay extra?

The rent does not include:
Navigator with current maps of Europe in Russian. Rental price of 2 euros per day.
Baby seat or booster. Rental price from 1 euro per day (booster) to 2 euro per day (maximum 10 euro for the entire rental period).
Sim card with prepaid Internet from 20 euros and above (depending on the number of GB).
Action Camera Go-Pro. Rental price of 6 euros per day.
Car delivery in the central part of Prague (Prague 1, 2, 3, 6, 7, Karlin) and to the airport during working hours from 8-00 to 20-00 when renting for one day. The cost of the service is 10 euros.
Car feed in non-central districts of Prague. The cost of the service is 10 euros (from 8-00 to 20-00).
Submission or return of the vehicle in Prague and at the airport during off-hours (from 20-00 to 8-00).
The cost of each service is:
15 euros (if from 6-00 to 8-00 or from 20-00 to 22-00);
25 euros (if from 22-00 to 6-00).
Car return in Prague during working hours (from 8-00 to 20-00). The cost of the service is 10 euros.
Pledge for the car. The amount of the deposit is from 200 to 300 euros for cars or 500 euros for cars of the class "SUV", "Business" and "Minibus".
Extended CASCO + insurance. The cost of 10 euros per day rental. This insurance includes a standard hull insurance plus all windows, car mirrors, tires and wheels.
Extended SuperCASCO insurance. The cost of 15 euros for each day of the rental. Includes all options for insurance CASCO + and additional damage from theft and from the loss of keys and documents on the car.
Fuel. The car is transferred with a full tank of fuel. With a full tank of fuel it will be necessary to return it.
Windscreen washer fluid.
Payment of toll roads of neighboring states.
Payment of road and other fines.
Luggage box on the roof (only on request). Rental price from 4 euros per day.
Chains for movement in the snow. The rental price is 4 euro per day.
Note! You can return the car free of charge from 8-00 to 20-00 at the airport or in the parking lot of our office at ul. Milady Horákové, 109/108, Bubeneč, 160 00, Praha 6 (metro station "Hradcanska", green line).

What could be the penalties if I stay for a couple of hours upon delivery of the car?

The delay of over one hour will count as an extra day of rental. But if You let us know in advance about the delay, we will provide the opportunity to take the car one hour later.

Procedure in case of car accident

1. Call the police (tel 112). 2. To inform us (tel.+420 776 047 135). If possible, we go the place of the accident. 3. To draw up a report with the police. 4. To transmit the protocol to us. If the accident was your fault, and wasn't issued insurance with a deductible, a deposit for the car is not returned. After the decision of the insurance company, you will be invoiced, whereby you have to pay the missing amount or, in case of small damages, we will refund the difference.

How do I find You when passing a car at the airport?

If you order a car to the airport, our employee will meet you in the arrival hall. The airport has free Wi-Fi, so communication can be maintained via Viber, WhatsApp, Telegram. The car is delivered to the parking lot of terminal 1 at the time indicated in the application. If your flight is delayed, we kindly ask you to warn us in advance.

What is the procedure at a gas station?

First, you pour gasoline or diesel fuel, and then approach the cashier, give the number of the gas station, where You stop for gas, and pay the required amount. Payment can be made cash or with credit card.

What are the limitations of the speed limit in town and on the highway?

In settlements, the maximum speed 50 km/h, outside – 90 km/h on highways in most countries, 130 km/h (in Germany).

How to pay for Parking?

Near each parking place is a special machine with a price per hour of Parking. You need to pay in change, and he will be given a pass indicating what time paid Parking. Place the card under the windshield of the car.

What should I do if I get a fine?

Fines can be paid to a policeman on the spot. If you find a receipt under the wiper of his car, and no police nearby, then you can pay the fine within 10 days to the Bank account specified in the receipt, either pay it in our office and we will transfer the required amount to the account of the Ministry. Information about the fines fall into a single database.

What if I passed the radar and exceeded the speed limit?

The address of our company will receive an official document from the police with the date, time and scope of the breach. In a police database to store Your photo behind the wheel of a car, as well as your data. We will pay the penalty for you and send you copies of receipts. You will need transfer paid by us the amount of the fine to the account of our company. Information about the fines fall into a single database.

Can I pay by credit card?

Yes, You can make the payment for the car rental by credit card. Payment is made at the time of transfer cars. Use mobile terminal to receive payment from credit cards. As the prices are in euros, payment is accepted in CZK translated at the official exchange rate of the Koruna against the Euro at the time of payment.
Please note! A Deposit for the car is payable in cash only.

Is the prepayment required for reservation?

In some cases we ask for a Deposit for reservation. It is 15% of total order value. This applies to early orders (more than 30 days before the date of rental) and to orders when you have no proof about open visa. Payment is made in EUR, CZK or USD at the exchange rate at the time of ordering. After making payment, You will be sure that this car will be booked for you. Please pay only upon confirmation on the availability of the selected vehicle for the dates! Prepayment is required if you book a car for the date longer than a maximum possible date for early pre-booking - 60 days. If you cancel the order, deposit will not be returned. Also have the option to pay via WebMoney: Euro - WME-purse E336151586625 Dollars - WMZ-purse Z101945972857

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